Skip to main content
GET
Get Support Snapshot
Returns what support needs to know about a charger and its location at one moment: what the charger is, whether it was online, its connectors and faults, the events and OCPP calls before the moment, the transaction, the meter values around it, the location’s settings and power management, its operators and open alerts. text holds the snapshot as plain English text, ready to paste into a support conversation. The snapshot only reads what is already stored or held live. It never sends the charger a command. Each section is cut to your access level. meta.missing lists what is not in the snapshot and why.
string
required
The UUID of the charger.
string
The moment, as an ISO 8601 timestamp, not in the future. Defaults to now. Live state (the proxy view, reconnects, whether power management runs and why it holds back, the operators’ connection state) is only known when the moment is within two minutes of now.
integer
The ID of the transaction the question is about. Without it, the transaction running at the moment, else the last one before it.
integer
Limit the connectors and meter values to one connector.
integer
default:"25"
How many logbook events to include, from 1 to 100.

Access levels

Response

object