Skip to main content

Where you see it

  • In a browser, when someone opens your start link (https://connect.plugchoice.com/start/<code>). They see that the link doesn’t work and that they should ask you for a new one.

What it means

The code is unknown, or you made a new start link or turned it off on your SDK page, which stops the old one at once. It also happens when the integration can’t start a setup right now: it was switched off, its team has no access to the Plugchoice SDK, or Plugchoice hasn’t reviewed your partner profile.

What to do

  • Check the link on your SDK page and hand out the one shown there.
  • After you make a new start link, replace the old one wherever you handed it out, including printed QR codes.
  • If the SDK page shows the right link and it still fails, contact Plugchoice support.

Example